Terms and conditions

1.About these terms

These terms apply to every tour, car hire, transfer, excursion and wedding arrangement booked with Costa Ceylon Travels (“we”, “us”). By confirming a booking, you accept them on behalf of everyone travelling in your group.

If your written quote or booking confirmation says something different from these terms, the confirmation applies.

2.Enquiries and quotes

A quote is a proposal, not a booking. It shows the route, the hotels and the price we can offer on the day it is sent. Hotel rates and availability can change until your booking is confirmed.

All itineraries on this website are suggestions and can be changed to suit you.

3.Booking and payment

Your booking is confirmed when you have accepted our quote in writing and we have received your deposit. We then send a written confirmation.

The balance is due before you arrive, by the date shown on your confirmation. If it is not paid on time, we may treat the booking as cancelled by you.

• Deposit: to be confirmed in your quote
• Balance: due before arrival, by the date on your confirmation
• Payment methods: shown on your invoice

4.Changes you ask for

We are happy to change your route, hotels or dates before and during your trip whenever we can. Changes may affect the price, and some hotels charge their own fees for changes. We will always tell you the cost before we make a change.

5.If you cancel

Please tell us in writing if you need to cancel. Cancellation charges depend on how close to your arrival date you cancel and on the cancellation rules of the hotels booked for you. The charges that apply are shown on your booking confirmation.

Unused services during the trip, such as a missed night or a skipped excursion, cannot normally be refunded.

6.Changes or cancellation by us

Occasionally we may need to change part of your trip, for example if a hotel closes, a road is blocked or a national park shuts for the season. We will offer you a similar or better alternative at no extra cost.

If we have to cancel your trip before you travel for reasons within our control, we will refund everything you have paid to us. We are not responsible for flights or other services you have booked yourself.

7.Events outside our control

We cannot be held responsible for changes, delays or cancellations caused by events we cannot reasonably foresee or avoid, such as severe weather, floods, landslides, strikes, civil unrest, epidemics or government action. In these cases we will do our best to help you and to keep any extra costs low.

8.Passports, visas and health

You are responsible for having a valid passport, the right visa or Electronic Travel Authorisation, and any vaccinations you need. Please check the current entry rules for your nationality before you travel.

Please tell us about any medical conditions, mobility needs or dietary requirements when you book, so we can plan around them.

9.Travel insurance

We strongly recommend comprehensive travel insurance that covers cancellation, medical treatment, repatriation and any activities you plan to do, such as rafting, surfing or hiking.

10.On the road

Your driver-guide is responsible for driving safely and may decline a request that would break the law or put anyone at risk, including driving for very long hours. Please respect local customs, especially at temples and religious sites.

Smoking is not allowed in our vehicles. You may be asked to pay for damage to a vehicle caused deliberately or through carelessness.

11.Hotels and other suppliers

Hotels, safari jeeps, trains, boats and activity operators are run by independent suppliers with their own terms. We choose them with care, but we are not responsible for their own acts or omissions, beyond what the law requires.

12.Our responsibility

We will provide the services we have confirmed with reasonable skill and care. Our liability to you is limited to the amount you have paid us for the affected services, except where the law does not allow such a limit, such as for death or personal injury caused by our negligence.

13.If something goes wrong

Please tell your driver-guide or message us straight away, so we can put it right during your trip. If you are still unhappy, write to us within 28 days of your return and we will reply as quickly as we can.

14.This website

We try to keep the information on this website accurate, but routes, prices, photographs and descriptions are a guide only. Some photographs are illustrative.

15.Governing law

These terms are governed by the laws of Sri Lanka, and any dispute will be dealt with by the courts of Sri Lanka.