Privacy policy

1.Who we are

Costa Ceylon Travels is a tour operator in Sri Lanka. We are responsible for the personal information you share with us through this website, by email, by phone or on WhatsApp. You can reach us using the details on our contact page.

2.What we collect

• Details you send in the enquiry form: your name, email, phone or WhatsApp number, travel dates, number of travellers, the tour you are interested in, how you found us and your message
• Details you share in the trip planner, which are kept in your own browser until you send them to us
• Booking details: names, passport details, flight times, dietary and medical needs, and for weddings the documents the registrar requires
• Messages you send us by email, phone or WhatsApp

3.How we use it

We only send you marketing messages if you have asked us to, and you can stop them at any time.

• To reply to your enquiry and send you a quote
• To book and run your trip, including hotels, transport, activities and wedding arrangements
• To keep in touch with you before and during your trip
• To understand how people find us, so we can improve our service
• To meet our legal, tax and accounting duties

4.Who we share it with

We share only what is needed with the hotels, drivers, guides, activity operators and, for weddings, the registrar and resort that provide your trip. We use trusted service providers to run this website and to deliver emails from the enquiry form.

We never sell your personal information.

5.Where it is stored

Your information is used in Sri Lanka and may be stored by our service providers in other countries. Where this happens, we take reasonable steps to make sure it is protected.

6.How long we keep it

We keep enquiries for up to two years if you do not book, and booking records for as long as the law requires for accounting and tax purposes. After that we delete them or make them anonymous.

7.Cookies and third-party content

This website does not use advertising or tracking cookies. The trip planner saves your choices in your own browser so you do not lose them; you can clear them at any time in your browser settings.

Some pages show maps from Google Maps and photographs served from Unsplash. These services may receive technical information, such as your IP address, when they load.

8.Your rights

You can ask us for a copy of the personal information we hold about you, and ask us to correct it, delete it or stop using it. Write to us using the details on our contact page and we will reply within one month. You may also have the right to complain to the data protection authority where you live.

9.Keeping it safe

We take reasonable technical and practical steps to protect your information from loss, misuse and unauthorised access.

10.Children

We collect information about children only from their parents or guardians, and only to plan their trip.

11.Changes to this policy

We may update this policy from time to time. The latest version is always on this page.